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Troubleshooting
Warning indicators and messages
If a code starting with a letter of the
alphabet appears, the self-diagnosis
function on the camera is working. The last
two digits (indicated by
ss) will differ
depending on the state of the camera.
If you cannot solve the problem even after
trying the following corrective actions a
few times, the camera may need repair.
Contact your Sony dealer or local
authorized Sony service facility.
C:32:ss
• There is trouble with the camera’s
hardware. Turn the power off and on
again.
C:13:ss
• The camera cannot read or write data on
the “Memory Stick Duo”. Try turning
off and on the camera again, or taking
out and inserting the “Memory Stick
Duo” several times.
• The internal memory has experienced a
format error, or an unformatted
“Memory Stick Duo” is inserted.
Format the internal memory or the
“Memory Stick Duo” (pages 63, 66).
• The inserted “Memory Stick Duo”
cannot be used with the camera, or the
data is damaged. Insert a new “Memory
Stick Duo”.
E:61:ss
E:62:ss
E:91:ss
• A camera malfunction has occurred.
Initialize the camera (page 67), then
turn the power on again.
If the following messages appear, follow
the instructions.
• The battery level is low. Charge the
battery pack immediately. Depending
on the conditions of use or the type of
battery pack, the indicator may flash
even though there are still 5 to 10
minutes of remaining battery time left.
For use with compatible battery only
• The battery inserted is not an NP-BG1
battery pack.
System error
• Turn the power off and then on again.
Internal memory error
• Turn the power off and then on again.
Reinsert the Memory Stick
• Insert the “Memory Stick Duo”
correctly.
• The inserted “Memory Stick Duo”
cannot be used in the camera
(page 115).
• The “Memory Stick Duo” is damaged.
• The terminal section of the “Memory
Stick Duo” is dirty.
Memory Stick type error
• The inserted “Memory Stick Duo”
cannot be used in the camera
(page 115).
Cannot access Memory Stick Access
denied
• You are using the “Memory Stick Duo”
with the access controlled.
Self-diagnosis display Messages