Filter
Top Products
The image data base file may be damaged. Check the data base file by selecting -
[Setup] - [ Media Settings] - [Repair Img. DB F.] - the recording medium. If it still
appears, delete the image with .
may appear on an image recorded on other devices, edited on a computer, etc.
You removed the AC Adaptor or the battery pack while the recording media icon at the top
right corner of the screen is lit, or before the access lamp is turned off after recording. This
may damage your image data and is displayed.
Troubleshooting Troubleshooting Playback
No sound or only a quiet sound is heard during playback.
Turn up the volume.
If you turn the volume down to the minimum level by adjusting in [Audio Rec Level], the
sound of movies cannot be recorded.
Sounds are not recorded while shooting with [Smth Slw REC] or [Golf Shot].
Troubleshooting Troubleshooting Playback
Left and right sound is heard unbalanced when playing
back movies on computers or other devices.
Change the sound conversion type (downmix type) when playing back on 2ch stereo
devices. Refer to the instruction manual supplied with your playback device for details.
Change the sound to 2ch when creating a disc using the PlayMemories Home software.
This happens when sound recorded in 5.1ch surround is converted to 2ch (normal stereo
sound) by a computer or other device. This is not a malfunction.
Record sound with [Audio Mode] set to [2ch Stereo].
Troubleshooting Troubleshooting Wi-Fi
The wireless access point you want to connect to does
not appear.
183