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101
Troubleshooting
Warning indicators and messages
If a code starting with a letter of the
alphabet appears, your camera has a self-
diagnosis display. The last two digits
(indicated by
ss) will differ depending on
the state of the camera.
If you are unable to solve the problem even
after trying the following corrective actions
a few times, your camera may need repair.
Contact your Sony dealer or local
authorized Sony service facility.
C:32:ss
• There is trouble with your camera’s
hardware. Turn the power off and on
again.
C:13:ss
• The camera cannot read or write data on
the “Memory Stick Duo”. Try turning
off and on the camera again, or taking
out and inserting the “Memory Stick
Duo” several times.
• The internal memory has experienced a
format error, or an unformatted
“Memory Stick Duo” is inserted.
Format the internal memory or the
“Memory Stick Duo” (page 57).
• The inserted “Memory Stick Duo”
cannot be used with your camera, or the
data is damaged. Insert a new “Memory
Stick Duo” (page 104).
E:61:ss
E:62:ss
E:91:ss
• A camera malfunction has occurred.
Initialize the camera (page 60), then
turn the power on again.
If the following messages appear, follow
the instructions.
E
• The battery level is low. Charge the
battery pack immediately (t step 1 in
“Read This First”). Depending on the
conditions of use or the type of battery
pack, the indicator may flash even
though there are still 5 to 10 minutes of
remaining battery time left.
For "InfoLITHIUM" battery only
• This battery pack is not a
“InfoLITHIUM” type.
System error
• Turn the power off and then on again
(t step 2 in “Read This First”).
Internal memory error
• Turn the power off and then on again
(t step 2 in “Read This First”).
Reinsert the Memory Stick
• Insert the “Memory Stick Duo”
correctly.
• The inserted “Memory Stick Duo”
cannot be used in your camera
(page 104).
• The “Memory Stick Duo” is damaged.
• The terminal section of the “Memory
Stick Duo” is dirty.
Memory Stick type error
• The inserted “Memory Stick Duo”
cannot be used in your camera
(page 104).
Format error
• Format the media again (pages 56 and
57).
Self-diagnosis display Messages