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Troubleshooting
— Troubleshooting —
Types of trouble and their solutions
If you run into any problem using your camcorder, use the following table to
troubleshoot the problem. If the problem persists, disconnect the power source and
contact your Sony dealer or local authorized Sony service facility. If “C:ss:ss”
appears on the screen or the self-diagnosis display function has worked. See page 155.
In the recording mode
Symptom Cause and/or Corrective Actions
• The POWER switch is not set to CAMERA.
c Set it to CAMERA. (p. 21)
• The tape has run out.
c Rewind the tape or insert a new one. (p. 20, 33)
• The write-protect tab is set to expose the red mark.
c Use a new tape or slide the tab. (p. 20)
• The tape is stuck to the drum (moisture condensation).
c Remove the cassette and leave your camcorder for at
least one hour to acclimatize. (p. 165)
• While being operated in CAMERA mode, your camcorder
has been in the standby mode for more than five minutes.
c Set the POWER switch to OFF (CHG) and then to
CAMERA. (p. 21)
• The battery pack is dead or nearly dead.
c Install a charged battery pack.
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens. (p. 24)
• STEADYSHOT is set to OFF in the menu settings.
c Set it to ON. (p. 97)
• The setting is the manual focus.
c Press FOCUS to set to the auto focus mode. (p. 53)
• Shooting conditions are not suitable for autofocus.
c Adjust to focus manually. (p. 53)
• The LCD panel is open.
c Close the LCD panel. (p. 22)
• The contrast between the subject and background is too
high. Your camcorder is not a malfunction.
• Your camcorder is not a malfunction.
• Slow shutter, low lux or Super NightShot mode is
activated. This is not a malfunction.
• If 10 minutes elapse after you set the POWER switch to
CAMERA or DEMO MODE is set to ON in the menu
settings without a cassette inserted, your camcorder
automatically starts the demonstration.
c Insert a cassette and the demonstration stops.
You can also cancel DEMO MODE. (p. 101)
(continued on the following page)
START/STOP does not operate.
The power goes off.
The image on the viewfinder is not
clear.
The SteadyShot function does not
work.
The autofocusing function does not
work.
The picture does not appear in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.
Some tiny white spots appear on the
screen.
An unknown picture is displayed on
the screen.