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Troubleshooting
C:21:00
Self-diagnosis display
Five-digit display Cause and/or Corrective Actions
• You are using a battery pack that is not an
“InfoLITHIUM” battery pack.
c Use an “InfoLITHIUM” battery pack. (p. 160)
• Moisture condensation has occurred.
c Remove the cassette and leave your camcorder for at
least one hour to acclimatize. (p. 165)
• The video heads are dirty.
c Clean the heads using the cleaning cassette (optional).
(p. 166)
• A malfunction other than the above that you can service
has occurred.
c Remove the cassette and insert it again, then operate
your camcorder.
c Disconnect the power cord of the AC power adaptor or
remove the battery pack. After reconnecting the power
source, operate your camcorder.
• A malfunction that you cannot service has occurred.
c Contact your Sony dealer or local authorized Sony
service facility and inform them of the 5-digit code.
(example: E:61:10)
If you are unable to rectify the problem even if you try corrective actions a few times, contact your
Sony dealer or local authorized Sony service facility.
Your camcorder has a self-diagnosis display
function.
This function displays the current condition of
your camcorder as a 5-digit code (a combination of
a letter and figures) in the viewfinder, on the LCD
screen or in the display window. If a 5-digit code is
displayed, check the following code chart. The last
two digits (indicated by ss) will differ depending
on the state of your camcorder.
C:21:ss
LCD screen, Viewfinder or
Display window
Self-diagnosis display
•C:ss:ss
You can service your camcorder
yourself.
•E:ss:ss
Contact your Sony dealer or local
authorized Sony service facility.
E:61:ss
E:62:ss
C:31:ss
C:32:ss
C:04:ss
C:22:ss