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Q: Why does the Wireless Internet Camera work locally but not
externally?
A1: Might be caused from the firewall protection. Need to check
the Internet firewall with your system administrator.
A2: The default router setting might be a possible reason. Need to
double check if the configuration of the default router settings is
required.
Q: Why does a series of broad vertical white line appears through
out the image?
A: A likely issue is that the CMOS sensor becomes overloaded
when the light source is too bright such as direct exposure to
sunlight or halogen light. You need to reposition the Wireless
Internet Camera into a more shaded area immediately as this will
damage the CMOS sensor.
Q: There is bad focus on the Wireless Internet Camera, what
should be done?
A1: The focus might not be correctly adjusted for the line of
sight. You need to adjust the Wireless Internet Camera focus
manually as described in Adjust Internet Camera Focus.
A2: There is no adaptor fitted with your C-type lens. If you have
previously changed the supplied CS-type lens, you may have
unintentionally installed a C-type lens without fitting the adaptor
first.
Q: Noisy images occur how can I solve the problem?
A1: The video images might be noisy if the Wireless Internet
Camera is used is a very low light environment. To solve this
issue you need more lighting.