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C Troubleshooting
Q: I cannot access the MPEG4 Internet CCD Camera from a
web browser.
A: The possible cause might be the IP Address for the camera is
already being used by another device. To correct the possible
problem, you need to first disconnect the camera from the
network. Then run the PING utility (follow the instructions in
Appendix B - PING Your IP Address).
Another possible reason is the IP Address is located on a different
subnet. To fix the problem, run the PING utility. If the utility
returns “no response” or similar, the finding is probably correct,
then you should proceed as below:
In Windows 98SE/ME/2000 and Windows NT, double check the
IP Address of the camera is within the same subnet as your
workstation.
Click Start > Setting > Control Panel, and then Network. Select
TCP/IP from the Network dialog box, and then click Specify an
IP address from the TCP/IP Properties dialog box. If the
camera is situated on a different subnet than your workstation,
you will not be able to set the IP address from this workstation.
To verify make sure the first 3 sections of the IP address of the
camera corresponds to the first 3 sections of the workstation.
Therefore the IP address of the camera must be set from a
workstation on the same subnet.