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The other possible problems might be due to the network cable.
Try replacing your network cable. Test the network interface of
the product by connecting a local computer to the unit, utilizing a
standard Crossover (hub to hub) Cable. If the problem is not
solved, the camera might be faulty.
Q: Why does the Power LED not light up constantly?
A: The power supply used might be at fault. Confirm that you are
using the provided power supply DC 12V for the camera and
verify that the power supply is well connected.
Q: Why does the LAN LED not light up properly?
A: There might be a problem with the network cable. To confirm
that the cables are working, PING the address of a know device
on the network. If the cabling is OK and your network is
reachable, you should receive a reply similar to the following
(…bytes = 32 time = 2 ms).
Otherwise, the network device utilized by the camera is not
functioning properly such as hubs or switches. Confirm the power
for the devices are well connected and functioning.
Q: Why does the MPEG4 Internet CCD Camera work locally
but not externally?
A: It may be caused from the firewall protection. Need to check
the Internet firewall with your system administrator.
Otherwise, the default router setting might be a possible reason.
Need to double check if the configuration of the default router
settings is required.