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TRENDnet User’s Guide
TV-IP302PI
40
Troubleshooting
1. I inserted the Utility CD-ROM into my computer's CD-ROM Drive but the
installation menu does not appear automatically. What should I do?
Windows 8
If the installation menu does not appear automatically, press the windows
icon and press “r” simultaneously. In the “run” box, type D:\autorun.exe,
where “D” in “D:\autorun.exe” is the letter assigned to your CD-ROM Drive,
and then press the ENTER key on your keyboard .
Windows 7
If the installation menu does not appear automatically, click on the Windows
Icon on the bottom left hand corner of the screen, click the “Search
programs and files” box, and type D:\autorun.exe, where “D” in
“D:\autorun.exe” is the letter assigned to your CD-ROM Drive, and then
press the ENTER key on your keyboard .
Windows Vista
If the installation menu does not appear automatically, click Start, click the
Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is
the letter assigned to your CD-ROM Drive, and then press the ENTER key on
your keyboard.
Windows XP
If the window does not appear automatically, click Start, click Run and type
D:\autorun.exe where “D” in “D:\autorun.exe” is the letter assigned to your
CD-ROM Drive, and then press the ENTER key on your keyboard.
2. The autorun program is unable to detect my camera. What should I do?
a. Verify that you have followed all the steps in Section 2: Hardware
Installation.
b. Disable any software firewall programs such as ZoneAlarm or Norton
Internet Security. If you are using Windows 8, 7, Vista or XP, disable the
built in firewall.
c. Reset the IP Camera
d. Run the Autorun program from the CD-ROM again.
3. I do not have a DHCP server or DHCP is disabled on my network and I am
unable to configure the TV-IP302PI. What should I do?
a. Go to the TCP/IP settings on your computer and assign a static IP
address on your computer’s network adapter in the subnet of
192.168.10.x. Since the default IP address of the TV-IP302PI is
192.168.10.30, do not assign a static IP address of 192.168.10.30 on
your computer’s network adapter.
b. Open Internet Explorer and enter http://192.168.10.30 into the address
bar.
4. The image is blurry. How can I adjust the focus on the IP camera?
The TV-IP302PI is designed to have a clear focus beyond 3 meters. The lens is
not adjustable.
5. When I click on Live View the image does not load, what should I do?
a. If you are using Internet Explorer, make sure that you install the ActiveX
control WEBWATCH.cab.