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Symptom Possible cause/solution
A warning message
appears stating
“Your video
quality is too high
for your Internet
bandwidth.”
Network quality is not high enough.
This means the camera’s browser interface, WebVUer, could not receive a steady stream
of video data from your camera. The loss of video data might also be caused by network
congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.
Additionally, if the CPU usage on your viewing computer is too high, the same warning
message will be showed. You can monitor the CPU usage by right clicking on your
Windows taskbar and choose “task manager”, and then click the Performance tab.
Cannot store
recordings on a
microSD card
The microSD card is not inserted firmly into position.
Remove the memory card and re-insert it into the card slot. To verify if your SD card is
properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card
Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,
remove and re-insert the card again, refresh the WebVUer, and verify again.
The microSD card is not properly formatted.
Go to main setup page, and choose [Recording Setup] from the left menu. Choose
[Micro SD] for the "Destination" field, and then press the [Format] button. If still not
functioning properly, try storing still snapshots onto the SD card. Failure in storing
snapshots often suggests a problem with the memory card.
Your microSD card is not supported by the camera.
Your IP camera may not fully support high capacity memory cards from all
manufacturers. Contact ZyXEL if you think you’ve encountered an SD card compatibility
problem.
Your SD card does not meet writing speed requirements.
You may experience minor issues in video recording when your SD card doesn’t meet
writing speed requirements. ZyXEL recommends using class 4 or above SD cards for
video recording.
A motion detection region has not been configured for recording triggered motion events.
If you want to record video clips of detected motion to an SD card, you’ll need to set at
least one motion detection region before setting up event-based recording in Recording
Setup.
Technical Support Information
In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your
vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at
www.zyxel.com/web/contact_us.php
ZyXEL communications Corporation – Worldwide Headquarters
www.zyxel.com
Tel. +866-2-2912-3685 | Fax +866-2-2912-3656
11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)