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AXIS 214 PTZ - Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the AXIS 214 PTZ. When the
firmware is upgraded, your Axis product receives the latest available functionality.
One of your first actions when troubleshooting a problem should be to check the currently
installed firmware version. The latest version may contain a correction that fixes your
particular problem. The current firmware version in your AXIS 214 PTZ is available under
Setup > Basic Configuration.
Updating the Firmware
New firmware can be downloaded to the AXIS 214 PTZ over the network. Always read the
upgrade instructions available with each new release, before updating the firmware.
1. Save the firmware file to your computer. The latest version is available free of charge
from the Axis Website at http://www.axis.com/techsup or from your local
distributor.
2. Go to Setup > System Options > Maintenance in the AXIS 214 PTZ Web pages.
3. In the Upgrade Server section and browse to the firmware file on your computer.
Click Upgrade.
4. Wait at least 20 minutes before restarting the AXIS 214 PTZ after upgrading.
Notes: • Pre-configured and customized settings will be retained for use when the new firmware is running
(providing that the features are available in the new firmware) although this is not guaranteed by Axis
Communications.
• After starting the process, you should always wait at least 20 minutes before restarting the AXIS 214 PTZ,
even if you suspect the procedure has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.