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Troubleshooting
Problem Cause Solution
Camera will not
operate
Power is not turned
on
• Press the power button for a
moment.
SD card slot/battery
cover is open
• Confirm that the SD card slot/
battery cover is securely closed.
Insufficient battery
voltage
• Insert a fully charged battery into
the camera.
• Use the AC Adapter Kit ACK900
(sold separately).
Poor contact
between camera and
battery terminals
• Wipe the terminals with a clean
dry cloth.
Camera will not
record
Mode dial is set to
(Playback)
• Set the mode dial to , ,
or .
Flash is charging
(Blinking in the
LCD monitor)
• The indicator will light orange
when it is charged. You can then
press the shutter button.
SD card is full • Insert a new SD card.
• If required, download the images
to a computer and erase them
from the SD card to make space.
SD card is not
formatted correctly
• Format SD card.
• If reformatting does not work, the
SD card logic circuits may be
damaged. Consult the nearest
Canon Customer Support Help
Desk.
SD card is write-
protected.
• Slide the write-protect tab of the
SD card upward (p. 24).
Cannot play back
You attempted to play
back images shot
with another camera
or images edited with
a computer
•
Computer images that cannot be
played back will play back if they are
added to the camera using the
bundled software program
ZoomBrowser EX or ImageBrowser.
See ZoomBrowser EX/
ImageBrowser Software User
Guide (PDF).