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Cisco Video Surveillance System IP Camera User Guide
OL-14220-01
Appendix A Using the IP Camera with Cisco VSM
Troubleshooting the IP Camera when used with VSM
Troubleshooting the IP Camera when used with VSM
If you experience difficulty when using the IP camera with VSM, refer to these troubleshooting
guidelines:
• If you are using the Cisco Video Surveillance Operations Manager, it may take a few attempts to
bring up video the first time that a camera is selected
• Verify that VSM is installed properly
• Verify that the VSM driver pack for the IP camera is installed properly
• Verify there are no firewalls enabled on VSM servers
• Verify that the default gateway is configured for the IP camera
• Verify that your web browser supports Active X controls
• Verify that the user name and password are configured identically for the camera and the VSOM IP
camera settings
• Verify that the appropriate graphics card is installed in the on which you are viewing video
• Verify that VSM configures the camera using the default port address of 80