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GETTING HELP
GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer
support representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page p.57
Website Customer Support/FAQ
Please visit our customer support website at: www.support.concord-camera.com to view the
FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can
speak to or e-mail a customer service representative. Please have the following information
available:
Camera Information: Computer Information:
Name of camera model Operating System
Camera Serial Number Processor Speed (MHz)
Camera Info in camera (p.33): Computer Make and Model
FW Version Amount of memory
FW Part Number Exact Error message received
Date CD-ROM Part Number
Comment
For Camera Support please contact:
Toll Free in the US and Canada:
• (866) 522-6372
Monday – Friday 8:00am – 8:00pm
Saturday: 9am – 5pm
Sunday: 12pm – 4pm
Web: www.concord-camera.com
Email:
support@concord-camera.com
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada: In Europe:
ArcSoft, Inc. Arcsoft, Inc.
46601 Fremont Blvd. Unit, Shannon Industrial
Fremont, CA 94538 Estate
Monday – Friday Shannon, Co. Clare, Ireland
8:30AM - 5:30PM (PST) Tel: +353 (0) 61 702087
Tel: (510) 440-9901 Fax: +353 (0) 61 702001
Fax: (510) 440-1270 E-mail: europe@arcsoft.com
Web: www.arcsoft.com
E-mail: support@arcsoft.com
Note: Working hours are subject to change without prior notice.
Toll Free in Europe:
• UK: 0800-1696482
• Spain: 900-973195
• Germany: 0800-1800563
• Italy: 800-781883
• France: 0800-917599
Toll:
• 31-53-4829779
Monday – Friday 09:00 – 18:00
Saturday & Sunday: closed
(Central European Time)
Email:
support@concord-camera.com