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Troubleshooting 33
Printing Problems
PHOTO PAPER DOES NOT FEED
NOTE: Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other paper.
The paper tray may be empty. Load photo paper (page15) and re-install the paper tray. Check the photo
paper:
1
Remove the paper tray (page 15).
2
Inspect the paper supply: make sure photo paper is not damaged in any way, or removable tabs have not
been detached. Replace with new photo paper if necessary.
3
Carefully “fan” the photo paper to keep the sheets from sticking together.
4
Reload the paper tray
using no more than 20 sheets
.
5
Re-install the paper tray, then press to resume printing.
Clean the paper feed roller (page 30).
MULTIPLE SHEETS OF PHOTO PAPER ARE PULLED THROUGH PRINTER—
Remove the paper tray (page 15).
1
Remove the paper supply from the paper tray.
2
Carefully “fan” the photo paper to keep the sheets from sticking together.
3
Reload the paper tray using
no more than 20 sheets
.
4
Re-install the paper tray, then press
Print
to resume printing.
PRINTER IS JAMMED
NOTE: Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other photo paper.
• If the Error indicator light is lit:
1
Remove the paper tray (page 15).
2
Disconnect the AC power adapter, wait 5 seconds, then plug it back in.
If the paper does not automatically eject, carefully remove the paper manually.
NOTE: Always check the paper slot on the back of the printer for jammed paper:
3
Remove the paper supply from the paper tray. Carefully “fan” the paper to keep the sheets from sticking
together.
4
Reload the paper tray using
no more than 20 sheets
.
5
Re-install the paper tray, then press to resume printing.
• If the Error light is still lit, check the photo cartridge:
NOTE: The photo cartridge may lock in place if there is a paper error. Do not attempt to remove the
photo cartridge without first clearing the paper jam.
Remove the photo cartridge, remove any slack from the ribbon, then re-install the photo cartridge
(page 14). Press
Print
to resume printing.