D-Link DCS-933L Security Camera User Manual


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44D-Link DCS-933L User Manual
Section 4 - Troubleshooting
Troubleshooting
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera
feedandmanageyourcamera’ssettingswhenyou’reawayfromhome.
To enable Remote Access, simply go through the Camera Setup Wizard. You can also download the wizard from the following websites:
DCS-933L: http://DCS-933L.mydlink.com
Aftergoingthroughthewizard,youshouldseeRemoteStatus:Enabledonthesummarypage.
If you see Remote Status: Disabled, make sure that:
...thefrontLEDonyourcameraislitsolidgreen
...your Internet connection is working
...yourrouter’sLAN&WANconnectionsareworkingproperly
...yourrouterhasUPnPenabled(ifyourrouterdoesnotsupportUPnP,pleaserefertoAppendixA)
...your router can get a public IP
...your router is upgraded to the latest rmware
...you have tried rebooting your router by unplugging it, then plugging it back in
After checking the above items, you can click the Retry button to refresh the summary screen to see if Remote Access has been enabled.
2. What can I do if I forget my password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 3 seconds while your camera is plugged in.
3. Why does the LED not light up?
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