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46 Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■ Make sure your paper is loaded printable side up, short edge first, and all the
way to the right (see page 6 and page 8).
■ When using the sheet feeder, don’t load paper above the arrow mark on the
left edge guide. Load only one sheet of compatible paper when using the
single sheet guide (see page 8).
■ Make sure the paper size settings in the printer software are correct for the
paper you loaded.
■ If the P power and I paper lights are flashing and printing has stopped,
make sure the printer cover is closed. Leaving the printer cover open stops or
prevents printing.
Paper Feeding Problems
■ If paper doesn’t feed into the sheet feeder, remove the paper and fan the stack
of paper to separate the sheets. Reload paper against the right side and slide
the edge guide against it. Do not load too many sheets in the sheet feeder at
once (see page 6) and make sure the printer cover is closed.
■ If paper loaded using the single sheet guide doesn’t feed, make sure you
installed the guide correctly and guided the paper all the way into the printer
(see page 8).
■ If paper dust builds up on the rollers, they may lose traction and become
unable to feed paper properly. See page 42 for cleaning instructions.
■ Make sure the front manual feed tray is not extended if you’re printing on roll
paper or with the sheet feeder. Extend it only to load fine art paper or poster
board.
■ If roll paper doesn’t feed, cut the end of it straight across and uncurl the end
by rolling it backward, if necessary. Then reload the paper (see page 10).
■ If thick media doesn’t feed, make sure you’re loading it straight into the
printer and not at an incline (see page 13).