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Maintenance and Troubleshooting 43
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Contacting Customer Support
If your Epson product is not operating properly and you cannot solve
the problem using the troubleshooting information in your product
documentation, contact customer support for assistance. If customer
support for your area is not listed below, contact the dealer where you
purchased your product.
Customer support will be able to help you much more quickly if you
give them the following information:
❏ Product serial number
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system and version number
❏ Names and version numbers of the software applications you
normally use with your product
For Users in Europe
Go to http://www.epson.com and select the Support section of your
local EPSON web site for the latest drivers, FAQs, manuals and other
downloadables.
Epson's Technical Support Web Site provides help with problems that
cannot be solved using the troubleshooting information in your printer
documentation.
For Users in Singapore
Sources of information, support, and services available from Epson
Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiries, and Technical
Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem
❏ Enquiries on repair service and warranty
For Users in Hong Kong
To obtain technical support as well as other after-sales services, users
are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese
and English on the Internet to provide users with the following
information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk