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Problem Solving
EPSON Technical Support
EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll
or long distance charges may apply.
Before you call, please have the following information ready:
■
Product name (EPSON Perfection 2450 PHOTO)
■
Product serial number (located on the back of the scanner)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration
■
Description of the problem
You can purchase supplies and accessories from the EPSON Store at (800) 873-7766
or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call
(800) 873-7766 for dealer referral.
If you need help using another manufacturer’s software with an EPSON
product, see the documentation for that software for technical support
information.
Service Access
World Wide
Web
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your EPSON SoundAdvice
SM
Express
Code is 70365. Use this code to quickly select your scanner in
SoundAdvice.
Perfection 2450.book Page 42 Tuesday, September 18, 2001 3:16 PM