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not work, go to www.hp.com/support or contact HP Customer Care. The name of
HP’s support services may vary by country/region.
Error message: Paper size mismatch
Cause The size of the paper in the paper tray does not match the photo size
selected to print.
Solution Load a paper size that matches the photo size selected to print. For
paper-loading instructions, see Loading your paper.
Print cartridge errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support. The name of HP’s support
services may vary by country/region.
Error message: Cartridge failed.
Solution The specified print cartridge may be old or damaged. Remove the
cartridge and then reinstall it. For more information, see Inserting print cartridges.
If this does not work, replace the cartridge.
Error message: Cartridge failed. Replace it, or remove it to print using ink-
backup printing mode.
Solution Remove the cartridge and then reinstall it. For more information, see
Inserting print cartridges. If this does not work, replace the cartridge. You can
also print in Ink-Backup Printing Mode by removing the damaged cartridge.
Error message: One or more cartridges have failed. Please remove all
cartridges. Reinsert them one at a time, closing the main door each time, to see
which cartridges have failed.
Solution A print cartridge is old or damaged. Follow these steps to test print
cartridges to see if one or more failed:
1. Remove all of the print cartridges.
2. Reinsert one of the print cartridges in its appropriate print cartridge cradle.
3. Close the main door. If the printer screen states that the inserted print
cartridge has failed, replace it.
4. Remove the print cartridge, then repeat steps 2–3 with the untested print
cartridges.
Error message: Color cartridge not compatible. Use appropriate HP cartridge. —
OR— Photo cartridge not compatible. Use appropriate HP cartridge. —OR—
Right cartridge not compatible. Use appropriate HP cartridge.
HP Photosmart 8700 series User's Guide 55