Filter
Top Products
9
HP Customer Care
Note The name of HP’s support services may vary by country/region.
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
– Quick Start booklet or Setup Guide: The HP Photosmart 8700 series
printer comes with setup instructions that explain how to set up the printer
and install the printer software. Which document you receive with the printer
varies by country/region.
– User's Guide: The User's Guide is the book you are reading. This book
describes the basic features of the printer, explains how to use the printer
without connecting a computer, and contains hardware troubleshooting
information.
– HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help
describes how to use the printer with a computer and contains software
troubleshooting information.
2. If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Check for software updates
– Connect with an HP technician by using Real Time Chat
Support options and availability vary by product, country/region, and language.
3. For Europe only: Contact your local point of purchase. If the printer has a
hardware failure, you will be asked to bring the printer to where you purchased it.
Service is free during the printer limited warranty period. After the warranty
period, you will be quoted a service charge.
4. If you are unable to solve the problem using the onscreen HP Photosmart Printer
Help or HP web sites, call HP Customer Care using the number for your country/
region. For a list of country/region phone numbers, see HP Customer Care by
phone.
HP Customer Care by phone
While the printer is under warranty, you can obtain free phone support. For more
information, see the warranty information included in the box, or go to www.hp.com/
support to check the duration of your free support.
After the free phone support period, you can obtain help from HP at an additional cost.
Contact your HP dealer or call the support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
HP Photosmart 8700 series User's Guide 61