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If the printer is connected to a computer, the following types of error messages can
appear on the computer screen:
● Paper errors
● Ink cartridge errors
● Memory card or camera errors
● Computer printing errors
If the printer is not connected to a printer, check the indicator lights:
On
Resume Ink
indicator
Comments
Solid
green
Blinking Off This sequence of lights often indicates a paper-
related printer problem, such as a paper jam, no
paper, or paper stall. For more information, see
Paper errors. There might also be a connectivity
problem, such as a digital camera being
disconnected during a print job. For more
information, see Computer and connectivity
printing errors.
Blinking Blinking Off There is a carriage stall. For more information,
see Error message: The carriage is stalled..
Solid
green
Off Blinking There is an ink cartridge problem, such as an
empty, damaged, or incorrect cartridge. For
more information, see Ink cartridge errors.
Blinking Blinking Blinking A hardware problem has occurred. For more
information, see All the lights are flashing on the
printer.
Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Paper Jam.
Solution Turn off the printer, then unplug it from the power source. Clear the
printer of any paper that may be obstructing the paper path. Remove the rear access
door. Gently remove the jammed paper from the printer, then replace the rear access
door. Press Resume to continue printing.
Chapter 7
36 HP Photosmart D6100 series