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Error message: No new photos on card.
There are no new photos on the memory card, or the photos have already been
printed once. Select and print the desired photos.
Error message: Cannot display this photo.
The memory card contains image formats that the printer does not support or the file
is corrupted. For a list of supported image formats, see Printer specifications. Access
photos using the computer. For information about accessing photos through the
computer, see Printing from a computer.
Error message: Memory card in backwards. The black side should face up.
The memory card has been inserted upside down. Remove the memory card and
reinsert it with the gold contacts facing down. For more information, see Inserting a
memory card.
Error message: E-mail error. Unable to send.
The inserted memory card is full or the selected photo cannot be read when you try to
send it as e-mail by using HP Instant Share. Remove some files from the memory
card to free up space or retake the photo.
Proof sheet errors
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Error message: Could not read proof sheet. Scan cancelled. Please print a new
proof sheet. Press OK.
The proof sheet is smeared or has stray marks. Print a new proof sheet. For more
information, see Deciding which photos to print.
Error message: Can not detect the proof sheet. Scan cancelled. Please reinsert
and rescan. Press OK.
You may have loaded the proof sheet with the printed side facing up. Follow these
steps:
1. Insert the proof sheet into the Main tray with the printed side facing down.
2. Try scanning again.
HP Photosmart 8400 series User's Guide 63