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6
Troubleshooting
Use this section to find information on:
● Resetting the camera (see Resetting the camera on page 21)
● Possible problems and solutions (see Problems and solutions on page 21)
Resetting the camera
If your camera does not respond when you press buttons, reset the camera.
1. Turn off the camera.
2. Remove the memory card and batteries for at least 5 seconds.
3. Reinsert the batteries and close the Battery/Memory card door.
4. After verifying that the camera works without an optional memory card, reinsert the
memory card (if you were using one).
When the camera is reset, any images or video clips stored in memory are retained.
Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
The camera does not turn on.
● Install new or recharged batteries, ensuring that the batteries are inserted correctly
(see Install the batteries on page 6). If you are using rechargeable batteries, ensure
they are rechargeable Nickel Metal Hydride (NiMH) batteries.
● Reset the camera (see Resetting the camera on page 21).
● Ensure that the memory card is the proper type (see Storage on page 29). If so,
remove the memory card and turn on the camera; if the camera turns on, format the
memory card (see Install and format an optional memory card on page 8). If the
camera still does not turn on, format the memory card using a memory card reader,
or replace the memory card.
It takes the camera a long time to turn on.
● Having a large number of files (over 300) stored on an optional memory card affects
the time it takes for the camera to turn on. Transfer stored files to your computer,
then format the memory card.
● Using the camera under cold conditions slows camera response time.
I have to recharge the NiMH batteries frequently.
● See Extending battery life on page 26.
● New batteries or batteries that have not been charged recently must be recharged
to reach full capacity.
● If you have not used the batteries for two months or longer, recharge them.
● If charging the batteries in the optional HP quick recharger does not work, replace
the batteries.
HP Photosmart E427 Digital Camera 21