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Error message: Automatic paper sensor failed.
Solution The automatic paper sensor is obstructed or damaged. Try moving
the printer out of direct sunlight, then press OK and try printing again. If this does
not work, go to www.hp.com/support or contact HP Customer Care.
Ink cartridge errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Error message: Wrong ink cartridge(s) installed
Solution The first time you set up and use your HP Photosmart printer, make
sure to install the ink cartridges that were shipped with your printer. The ink in
these ink cartridges is specially formulated to mix with the ink in the print head
assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges
that were shipped with your HP Photosmart printer.
For more information on replacing ink cartridges, see Inserting ink cartridges.
Error message: Incorrect ink cartridge
Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has
undergone initialization. Replace the ink cartridge(s) with the appropriate ink
cartridges for your HP Photosmart printer. The cartridge numbers you can use
with this printer appear on the back cover of this printed guide.
For more information on replacing ink cartridges, see Inserting ink cartridges.
Error message: Replace cartridges soon
Cause The indicated ink cartridge(s) are low on ink.
Solution You might be able to continue printing for a short period of time with
ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or
press OK to continue.
For more information on replacing ink cartridges, see Inserting ink cartridges.
Error message: Ink cartridge(s) are empty
Cause The indicated ink cartridge(s) are out of ink.
Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).
● If the black ink cartridge is empty, you can continue printing with the other
color ink cartridges by selecting that option in the displayed printer screen
prompts.
● If a color ink cartridge is empty, you can continue printing with the black ink
cartridge by selecting that option in the displayed printer screen prompts.
Chapter 7
56 HP Photosmart 8200 series