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Troubleshooting
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41
Printing is slow
NOTE: When printing a large number of prints, printing may slow down to prevent the
print head from overheating. Turning on the red-eye reduction feature may
result in longer printing times.
■ Make sure the photo printer is not placed in direct sunlight or is not
operating in a high-temperature environment.
■ Make sure the cooling vents are not blocked or dirty (page 1).
■ Close unnecessary software applications.
■ Make sure your computer meets the minimum system requirements.
Upgrade your system if necessary.
Unable to
remove color
cartridge (paper
light may glow
steady amber or
blink)
IMPORTANT:
The color cartridge may lock in place if there is a paper
error. Do not attempt to remove the cartridge without
first clearing the paper error. Make sure the Paper light is
off before attempting to remove the cartridge (see Paper
light under Status lights, page 43).
■ Check to see if the paper tray is empty or if paper is missing perforated
tabs. Reload paper if necessary (page 5), then try again.
■ Make sure paper is not jammed. Clear the jam if necessary (page 37),
then try again.
■ Disconnect then reconnect the power and try again.
IMPORTANT:
Upon reconnecting the power, the color cartridge may
advance to the next picture slot on the ribbon, resulting in
a supply mismatch (see below).
Paper runs out
before the color
cartridge (or
vice versa)
■ Supply mismatch can result from several different situations, including:
—Scrapping of paper due to jams or other errors
—Gradual advancement of the color cartridge ribbon due to removing
ribbon slack or clearing jams
—Advancement of the color cartridge ribbon upon reconnecting power
to unlock the color cartridge
Supply mismatch is likely to occur as you continue to use your photo
printer. To keep your cartridge and paper supply synchronized, discard
unused cartridge or paper when one or the other is fully depleted.
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