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4
Tr o u b l e s h o o t i n g
Problem Description or Cause Possible Solution
Paper jam; error light is on,
printer does not operate
Paper is jammed in the
printer
Clear the paper jam (see page 4-3).
Prints have vertical streaks Thermal print head is dirty. Clean the thermal print head (see
page 3-2).
Prints have streaks made up of
small dots
The platen roller is dirty. Clean the platen roller (see page 3-3).
Print size or aspect ratio is not
what you expected
The image file or printing
options need to be adjusted
in your photo printing
software program.
In your photo printing software program:
• Use the Fit to Page or the Clip options if
available.
• Adjust the image size to match the
paper size.
• Make sure the Portrait/Landscape
setting matches the orientation of the
image.
• For more information, see the help for
your photo printing software program.
NOTE: It is not necessary to adjust the
image resolution (dpi) to match the
printer resolution. The printer drive
automatically scales your image to
match the printer resolution.
Insufficient memory errors
occur on your computer after
making a substantial number of
prints
Your computer is low on
RAM and/or disk caching
memory. This occurs when
you rotate, scale, or retouch
high resolution images
(>72 dpi).
• Minimize the number of images open at
the same time.
• Delete the contents of the clipboard
frequently.
• Close all programs except the photo
printing software program.
• See the help for your photo printing
software program for tips on memory
optimization.
• See “System Requirements” on page A-1.