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Symptom
Action
5. Replace the optical drive.
6. (Trained service technician only) Replace the system
board.
A disc is not working correctly. 1. Make sure that the disc is in the optical drive with the
shiny side facing down.
2. Make sure that the disc surface is clean and not
scratched.
3. Check the disc or package for regional coding. You
might need to purchase a disc with coding for the
region where you are using the product.
4. Restart the disc player program.
5. Restart the server.
6. Run any optical drive diagnostic programs if you
have.
7. Reinstall the optical drive and reconnect cables.
8. Replace the signal cable for the optical drive.
9. Replace the optical drive.
Hard disk drive problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page
167
for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and
service” on page 175.
Notes:
1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6
“Installing, removing, or replacing hardware” on page 83
.
2. If the server model comes with hot-swap hard disk drives, the status LEDs on each hot-swap hard disk
drive help you easily identify a problem. See “Hot-swap hard disk drive status LEDs” on page 32.
Symptom
Action
A newly installed non-hot-swap hard disk drive is not
recognized.
1. Make sure that:
• The signal cable and connector are not damaged.
• The non-hot-swap hard disk drive is securely
connected to the correct SATA connector on the
system board and the SATA connector is enabled
in the Setup Utility program. See “Using the Setup
Utility program” on page 55.
• All cables and jumpers (if any) are installed
correctly.
2. Run any diagnostic programs to test the hard disk
drive.
3. Reinstall the non-hot-swap hard disk drive and
reconnect cables.
4. Replace the signal cable for the non-hot-swap hard
disk drive.
170 ThinkServer User Guide