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Troubleshooting
Technical Notes
Digital zoom cannot be used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom is not available in the following
situations.
-when s Active child, b Portrait, e
Night portrait or k Close-up is selected
for Scene mode.
- just before recording a movie (up to 2x can
be applied while recording movies)
104
35, 36,
38
52
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Continuous or BSS is selected for
Continuous in shooting menu.
• d (Sports scene mode) or l (Museum
scene mode) is selected.
• D mode has been selected.
• Speaker has been covered up.
105
81
36, 39
52
4, 22
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some modes.
104
35-40
Pictures appear smeared. Lens is dirty. Clean lens. 115
Colors are unnatural. White balance does not match light source. 78
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow. Noise can be reduced by:
• Using flash
• Specifying a lower ISO sensitivity setting
28
82
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Apply high sensitivity shooting mode, or raise
the ISO sensitivity.
• Subject is backlit. Select o (Back light scene
mode) or use fill flash.
28
22
28
32
33, 82
28, 39
Pictures are too bright
(overexposed).
Adjust exposure compensation. 32
Problem Cause/Solution A