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Troubleshooting
Technical Notes and Index
Skin tones are not softened.
• Under some shooting conditions, facial skin
tones may not be softened.
• Use Skin softening in the playback menu for
pictures containing more than three faces.
103
102
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in setup menu. No sound is heard with
some shooting modes and settings, even
when On is selected.
• The speaker is blocked. Do not cover the
speaker.
137
5, 24
AF-assist illuminator does not
light.
Off is selected for AF assist in the setup menu.
AF-assist illuminator may not light depending
on the position of the focus area or the current
scene mode, even when Auto is selected.
53-59,
136
Pictures appear smeared. Lens is dirty. Clean lens. 146
Colors are unnatural. White balance does not match light source. 39
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed is too slow or ISO sensitivity is
high as the subject is dark. Noise can be reduced
by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
30
42
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Increase ISO sensitivity.
• Subject is backlit. Select Backlight scene
mode or use fill flash.
30
24
30
34
42
30, 58
Pictures are too bright
(overexposed).
Adjust exposure compensation. 34
Unexpected results when flash
set to V (auto with red-eye
reduction).
When taking pictures with V (auto with red-
eye reduction) or fill flash with slow sync and
red-eye reduction in Night portrait scene
mode, In-Camera Red Eye Fix may be applied to
areas not affected by red-eye. Use any scene
mode other than Night portrait, and change
the flash to any setting other than V (auto
with red-eye reduction) and try shooting again.
30, 54
Problem Cause/Solution A