Panasonic WV-SW396E Security Camera User Manual


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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is
not described below.
Symptom Cause/solution
Reference
pages
Power is not turned on.
When using a PoE+ device for power supply
•ArethePoE+(IEEE802.3atcompliant)deviceandtheRJ-45
female connector (cable integrated type) connected using a LAN
cable (category 5e or better, STP*)?
Check whether the connection is appropriately established.
* E model only
•DependingonthePoE+device,thepowersupplywillstopwhen
the demanded power exceeds its total power limit for all PoE+
ports.
Refer to the operating instructions of the PoE+ device in use.
•Whenconnectingbothofthe24VACpowersupplyandthePoE/
PoE+ device for power supply, the network connection may not be
established.
Turn down the power supply from the PoE/PoE+ device.
22
–
23
•Isthepowercableconnectedfirmlytopowerthatmeetsthe
required specifications?
Check whether the connection is appropriately established.
22
•Isthehousingbaseattachedtothecamerafirmly?
Check if it is attached correctly and firmly.
20
The camera does not move
to the preset positions
accurately.
•Whenthepresetpositionsbecomeinaccurateduringuse,itis
possible to correct the positions by executing the position refresh
function.
In addition, when "Position refresh" is set for the created schedule,
the camera position will be corrected periodically. In some situa-
tions, reconfigure the preset positions.
Operating
Instructions
(included in
the CD-ROM)
When the camera is pan-
ning/tilting, the camera
stops panning/tilting and
mechanical noise comes
from the camera.
•Thecamerapositionmayhavebecomeinaccurate.Carryoutthe
refresh position function from the [Default reset] tab of the
"Maintenance" page of the setup menu.
Operating
Instructions
(included in
the CD-ROM)
The camera starts panning
unpredictably.
•Thismaybecausedbynoise.
Check the exogenous noise level around the camera.
11
When the power is turned on,
the live indicator lights or
blinks orange.
•IstheLANcableconnectedappropriately?
Connect the LAN cable appropriately.
•Isthehuborrouterconnectedtothecameraoperatingappropri-
ately?
Check if the hub or router in use is operating appropriately.
•Isn'ttheLANcableconnectedtothecamerabroken?
Replace the cable with another one.
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