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14 Pelco Manual C418M (8/97)
11.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any
merchandise proved defective in material or work-
manship for a period of one (1) year after the date
of shipment. Exceptions to this warranty are as
noted below:
• Two (2) years on all standard motorized and
fixed focal length lenses.
• Two (2) years on Legacy
®
, Intercept
®
, CM8500/
CM9500/CM9750/CM9760 Matrix, Spectra™,
DF5 Series and DF8 Fixed Dome products.
• Two (2) years on WW5700 series window
wiper (excluding wiper blades).
• Two (2) years on cameras.
• Six (6) months on all pan and tilts, scanners
or preset lenses used in continuous motion
applications (e.g., preset scan, tour and auto
scan modes).
Pelco will warranty all replacement parts and re-
pairs for 90 days from the date of Pelco shipment.
All goods requiring warranty repair shall be sent
freight prepaid to Pelco, Clovis, California. Repairs
made necessary by reason of misuse, alteration,
normal wear, or accident are not covered under
this warranty.
Pelco assumes no risk and shall be subject to no
liability for damages or loss resulting from the spe-
cific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of
contract, negligence, infringement of any rights of
any party or product liability, relating to the Prod-
ucts shall not exceed the price paid by the Dealer
to Pelco for such Products. In no event will Pelco
be liable for any special, incidental or consequen-
tial damages (including loss of use, loss of profit
and claims of third parties) however caused,
whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with spe-
cific legal rights. The Dealer may also have addi-
tional rights, which are subject to variation from
state to state.
If a warranty repair is required, the Dealer must
contact Pelco at (800) 289-9100 or (559) 292-1981
to obtain a Repair Authorization number (RA), and
provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order
number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a
product which does not fall under the warranty con-
ditions stated above, please include a written ex-
planation with the product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same or
equal to the method by which the item was re-
ceived by Pelco.
RETURNS
In order to expedite parts returned to the factory
for repair or credit, please call the factory at (800)
289-9100 or (559) 292-1981 to obtain an authori-
zation number (CA number if returned for credit,
and RA number if returned for repair). Goods re-
turned for repair or credit should be clearly identi-
fied with the assigned CA/RA number and freight
should be prepaid. All merchandise returned for
credit may be subject to a 20% restocking and re-
furbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699