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Troubleshooting
92
Appendixes
Recording
Symptom Explanation/Solution
You don’t hear the beep sound.
Set Beep Sound to On.
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page 71
The beep sound is temporarily turned off while recording videos.
When the micro HDMI cable is connected to the product, the Beep Sound is not
available.
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There is a time difference between the point
where you press the [OK (REC)] button and
the point where the recorded video starts/
stops.
On your product, there may be a slight time delay between the point where you press the
[OK (REC)] button and the actual point where the recorded video starts/stops. This is not
an error.
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Horizontal stripes appear on the images.
This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury
lamp. This is not a malfunction.
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Storage Media
Symptom Explanation/Solution
Memory card functions do not operate.
Insert a memory card into your product properly.
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page 25
If you use a memory card formatted on a computer, format it again directly on your
product.
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page 74
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Image cannot be deleted.
You cannot delete a protected image. Release protection of the image using the Protect
function.
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page 61
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You cannot format the memory card. The memory card is not supported on your product or the card has some problems.•
The data file name is not indicated correctly.
The file may be corrupted.
The file format is not supported by your product.
The file name is displayed correctly only if the directory structure complies with the
international standard.
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Your computer does not recognize an micro
SDXC memory card.
Micro SDXC memory cards use the exFAT file system. To use micro SDXC memory cards
on a Windows XP computer, download and update the exFAT file system driver from the
Microsoft website.
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Your TV or computer cannot display photos
and videos that are stored on an micro SDXC
memory card.
Micro SDXC memory cards use the exFAT file system. Ensure that the external device is
compatible with the exFAT file system before connecting the product to the device.
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