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Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs.
If the problem persists, contact your local reseller or service center.
Symptom Cause Solutions / Corrective Actions
The power does not come
on.
The battery is not inserted. Insert the battery correctly.
The battery is exhausted. Recharge the battery.
The battery runs out quickly. The battery is not fully charged.
The battery is not used for an
extended period of time after
being charged.
Fully charge the battery and
discharge it for at least one
complete cycle before use to
maximize its performance and
lifetime.
The battery or camera feels
warm.
Long period of continuous use of
the camera or the flash.
Even if press the shutter
button, the camera does not
take a picture.
The shutter button is not pressed
all the way down.
Press the shutter button all the
way down.
The memory card does not have
any free capacity.
Insert a new memory card, or
delete unwanted files.
Images do not appear on
the LCD monitor.
LCD monitor is dark. Adjust the brightness of the
LCD monitor in the menu.
Although it is set to auto
focus, it does not focus.
The lens is dirty. Wipe clean with a soft, dry cloth
or lens paper.
The distance to the subject is
smaller than the effective range.
Get your subject within the effective
focus range.
The contents on the
memory card cannot be
played back.
You played back a memory card
that was not formatted by this
camera
.
Insert a memory card that was
formatted on this camera.
Files cannot be deleted. The file is protected. Cancel protection.
Even when the camera’s
buttons are pressed, it does
not operate.
The battery is running low. Recharge the battery.
The date and time are
wrong.
The correct date and time is not
set.
Set the correct date and time.
Cannot download images. The free space on the hard disk
in your computer may be
insufficient.
Check whether the hard disk has
space for running Windows, and
if the drive for loading image files
has a capacity at least that of the
memory card inserted in the camera.
No power supply. Recharge the battery.