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27104AF
49
APPENDIX A - TROUBLESHOOTING
If problems occur, verify the installation of the camera with the instructions in the manual and with other
operating equipment. Isolate the problem to specifi c pieces of equipment in the system and refer to the
equipment manual for further information.
No Video
Poor Video Quality
Dome Cameras lose their positions
Camera number does not match the multiplexer
number
Picture is torn when switching
Problem
Solution
Verify that power is connected to all pieces of
equipment in the system.
Verify that the power switches are in the “ON”
position.
Check the video connections.
Check that the BNC connectors are inserted
properly.
Check the voltage level of the dome camera.
Check that 8-pin cable is connected to the
keyboard.
8-pin cable for keyboard is proprietary.
Cable for video is shielded.
Reset the dome camera using the dome
confi guration menus.
Check that the dome cameras are properly in
the base.
Check the voltage level of the dome camera.
Check the camera ID and insert the BNC cable
into the proper input of the multiplexer.
Check Line Lock setting and adjust phase of L/L.