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Troubleshooting
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied USB multi cable.
• The USB multi cable is not connected firmly.
• [USB Connect] is not set to [Normal] in the SET
UP settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB multi cable before
you installed the “USB Driver” from the
supplied CD-ROM.
pTurn on the camera (page 15).
pUse the AC Adaptor (page 14).
pUse the supplied USB multi cable (pages 83 and 93).
pDisconnect the USB multi cable from both the computer and the
camera, and connect it again firmly. Make sure that “USB
Mode” is displayed on the LCD screen (page 83).
pSet it to [Normal] (pages 45 and 114).
pDisconnect all equipment other than the keybord and the mouse
from the USB connectors (page 81).
pConnect the camera directly to your computer without passing
through a USB hub or other device (page 81).
pInstall the USB driver (page 82).
pDelete the erroneously recognized device from your computer
(page 85), then install the USB driver (page 82).
You cannot copy images. • The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
• You attempted to shoot using a “Memory Stick”
formatted by a computer.
pConnect the camera and your computer correctly using the
supplied USB multi cable (page 83).
pFollow the designated copy procedure for your OS
(pages 84, 85, 90 and 92).
pShoot using a “Memory Stick” formatted by your camera.
After making a USB
connection, “Picture
Package” does not
automatically start.
—
—
pStart up the “Picture Package Menu” and check [Settings].
pMake a USB connection when the computer is turned on
(page 83).
The image cannot be
played back on a
computer.
—
—
pIf you are using the “Picture Package” application software,
click
on help at the upper-right corner of each screen.
pConsult the computer or software manufacturer.
Symptom Cause Solution