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Troubleshooting
“Memory Stick”
You cannot copy images. • The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
—
—
p Connect the camera and your computer correctly using the
supplied USB cable (page 78).
p Follow the designated copy procedure for your OS (pages 79
and 85).
p If you use the “Image Transfer” software, see page 79.
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
After making a USB
connection, “Image
Transfer” does not
automatically start.
—
—
p Select [Launch Image Transfer automatically when your
camera, etc., is connected.] at [Basic] setting (page 80).
p Make a USB connection when the computer is turned on
(page 78).
The image cannot be
played back on a
computer.
—
—
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
p Consult the computer or software manufacturer.
The image and sound are
interrupted by noise when
you view a movie on a
computer.
• You are playing back the movie directly from
the
“
Memory Stick”.
p Copy the movie to the hard disk of your computer and then play
back the movie from the hard disk (pages 79 and 85).
You cannot print an
image.
—
—
p Check the printer settings.
p Click on the HELP for the “ImageMixer Ver. 1.5 for Sony”
application software.
An error message appears
when you set the supplied
CD-ROM in your
computer.
• The computer display is not set correctly. p Set the computer display as follows:
Windows: 800 × 600 dots or more
High Color (16 bits, 65,000 colors) or more
Macintosh: 800 × 600 dots or more
32,000-color or more
Symptom Cause Solution
Symptom Cause Solution
You cannot insert a
“Memory Stick.”
• You are inserting it backwards. pInsert it from the right side (page 17).