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Troubleshooting
31
Other messages
When the following messages appear even though the
ALARM indicator does not light, take the remedy next
to each message.
Troubleshooting
Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or the nearest Sony Service Center.
PAPER END Paper corresponding to the designated
number of sheets has been used up.
tLoad a new ink ribbon and paper
roll. (page 8)
RIBBON END Ink ribbon corresponding to the
designated number of sheets has been
used up.
tLoad a new ink ribbon and paper
roll. (page 8)
RIBBON ERROR Something is wrong with the data on
the IC seal attached to the ink ribbon.
tReplace the ink ribbon and paper
roll with a new ink ribbon and
paper roll. (page 8)
UNKNOWN
RIBBON
• The ink ribbon that is not supported
by the current firmware version of
the printer may be loaded.
tConfirm the version of the
firmware of the printer, and then
access the site to get the latest
information on the printer, or
contact your supplier or the
nearest Sony Service Center.
(page 24)
• A different ink ribbon for the
printer may be loaded.
tConfirm whether or not the
loaded ink ribbon is for the
printer. (page 29)
Message Description and remedy
HEAD IN COOLING The thermal head is too hot.
tWait for the message to disappear.
Printing will then resume
automatically.
PLEASE WAIT The printer has ejected a printout
because it has received a stop
command or the printer has stopped
printing due to some problem.
tWait for the message to disappear.
Message Description and Remedy
Problem Cause and Remedy
Cannot load the paper • The paper holders are attached
without matching the color of the
paper holders and the tapes attached
on the paper roll correctly.
tAttach the paper holders to the
paper roll correctly. (page 8)
• The paper roll is inserted with the
right and left sides reversed.
tInsert the paper roll in the paper
cartridge correctly. (page 11)
The printer does not
feed the correct
amount of paper
automatically when
you close the front
door after loading the
paper roll and ink
ribbon.
• The printer is not turned on.
tTurn on the printer on.
• The paper holders are attached to
the paper roll without matching the
color of the paper holders and the
tapes on the paper roll and that
paper roll with the paper holders are
inserted with the right and left sides
reversed.
tAttach the paper holders to the
paper roll correctly, and then
insert this paper roll in the paper
cartridge correctly. (pages 8 and
11)
Cannot load the ink
ribbon
You may be trying to load the spools of
the ink ribbon wrongly.
tLoad the ink ribbon after matching
the colors of the spools of the ink
ribbon and those of the spool
holders of the printer correctly.
(page 14)
NO PAPER is
displayed even though
a paper roll is loaded.
The paper roll is not loaded correctly.
tLoad the paper roll correctly.
(page 8)
NO RIBBON is
displayed even though
an ink ribbon is
loaded.
The ink ribbon is not loaded correctly.
tLoad the ink ribbon correctly.
(page 8)
Paper is left even
though PAPER END
is displayed.
This is not a malfunction. Extra sheets
of paper are provided with each roll of
paper.
tRemove the current paper roll and
load a new ink ribbon and paper
roll. (page 8)
Ink ribbon is left even
though RIBBON END
is displayed.
This is not a malfunction. Extra ink
ribbon is provided.
tRemove the current ink ribbon and
load a new ink ribbon and paper
roll. (page 8)
HEAD IN COOLING
is displayed
frequently.
The filter may be dirty.
tClean the filter. (page 27)