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5
Troubleshooting
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution Contact the administrator, and check the “Language/Timezone” setting.
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered.
Solution Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause The LAN cable is not connected properly.
Solution Check the connections of the LAN cable.
Cannot connect to the network
(device name conflict problem)
Cause The device name that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the device
name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.
Cannot delete a folder
Cause Data has been saved to the folder.
Solution Contact the administrator of the shared folder.
Cause
Permission to change the shared folder has not been granted for the user
name and password that were entered.
Solution Contact the administrator of the shared folder.
Cannot scan from the Home
screen (certain users only)
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cannot log in
Cause
Uppercase and lowercase letters were not entered correctly.
(See p. 4-3 and p. 3-5.)
Solution
Enter the uppercase and lowercase letters for the user name and
password correctly.
Cannot browse shared folders
during address registration.
Cause
You are attempting to browse folders on a computer running Windows 7
or Windows Server 2008 R2.
Solution Enter the full path of the shared folder manually.