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If you think there is a problem with the camera, first check the following. If the
items below do not solve your problem, contact a Canon Customer Support
Help Desk.
Power
Nothing happens when the ON/OFF button is pressed.
• Confirm that you are using the correct type of battery, and that there is sufficient charge
(p. 169).
• Confirm that the battery is inserted facing the correct way (p. 17).
• Confirm that the memory card/battery cover is fully closed (p. 18).
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
• Confirm that you are using the correct type of battery, and that there is sufficient charge
(p. 169).
• Confirm that the batteries are inserted facing the correct way (p. 19).
• Confirm that the memory card/battery cover is fully closed (p. 19).
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the batteries a few times.
The battery is depleted quickly.
• Battery performance decreases at low temperatures. Try warming the battery a little by
putting it in your pocket, for example, with the terminal cover on.
• If these measures do not help and the battery is still depleted soon after charging, it has
reached the end of its life. Purchase a new battery.
Batteries are depleted quickly.
• Battery performance decreases at low temperatures. Try warming the batteries a little
by putting them in your pocket, for example, ensuring that the terminals do not touch
any metal objects.
The lens is not retracted.
• Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (p. 18).
• Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (p. 19).
The battery is swollen.
• Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Troubleshooting
A4000 IS A3400 IS A2400 IS A2300
A1300 A810
A4000 IS A3400 IS A2400 IS A2300
A1300 A810
A4000 IS A3400 IS A2400 IS A2300
A1300 A810
A4000 IS A3400 IS A2400 IS A2300