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Troubleshooting
If the printer does not seem to be working properly, run through the checks below to see
if you can identify and correct the problem. If you are not able to solve the problem,
please call your dealer or contact a Canon Customer Support help desk for assistance.
The printer has no power.
The compact power adapter
or power cord is not correctly
connected.
z
Be sure that the compact power adapter and power cord
are connected correctly. Be sure that the power cord is
plugged into a standard power outlet.
The printer’s power button is blinking red.
There is a malfunction in the
printer.
z
Turn the printer’s power off and turn it on again.
The (PictBridge)/ (Canon Direct Print) icon does not display in the upper left
corner of the LCD monitor.
The cable is not correctly
connected.
z
Connect the cable correctly (p. 31).
The printer’s power is off.
z
Turn the printer’s power on (p. 31).
Your camera’s firmware is
incompatible with this printer.
z
Please check the Canon BeBit website (http://
web.canon.jp/Imaging/BeBit-e.html), or your regional
Canon website, for information or to download compatible
firmware.
Printing from the memory
card is in progress or printing
connected to a computer is
in progress.
z
Wait until the print outputted.
The printer does not print.
The printer is not correctly
connected to the camera.
z
Connect the cable correctly (p. 31). If the connection is
correct, the or icon will appear on the camera’s
LCD monitor.
The camera’s batteries are
depleted.
z
Replace with fully charged battery pack or a fresh
batteries, or plug the camera into a power outlet (using the
camera’s optional compact power adapter).
The ink cassette is not
loaded correctly.
z
Load the ink cassette correctly (p. 27).
Too much slack in the ink
cassette’s ink sheet.
z
Take up the slack (p. 27).
The paper cassette is not
pushed all the way in.
z
Load the paper cassette correctly (p. 29).
The printer has overheated.
z
Wait for the printer to cool down.