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Appendices
Troubleshooting Tasks and Index
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Getting Ready PrintingOverview
Î Printing from Memory Cards
• Is the memory card inserted all the way into the slot with the
label facing upward?
• Do the images conform to the Design rule for Camera File
system (Exif compliant)? Unless they are contained in a folder
far down in a folder hierarchy, JPEG images should print even if
they do not conform to the Design rule for Camera File system
(Exif compliant).
Î Printing from Cameras
• Recheck the camera and printer connection status.
• Does the firmware of the Canon-brand camera support the
printer?
• Does the camera battery have a sufficient charge? Replace the
battery with a fully charged or new battery, or use the compact
power adapter for the camera.
Î Printing from Computers
• Did you install the printer driver according to the correct
procedures?
• Is the printer connected directly to a port on the computer with
the USB cable? The printer may not operate correctly if it is
connected to a USB hub.
• A USB cable for connecting the printer to a computer is not
supplied with the product. Please use a generic USB cable.
Problems Exclusive to Windows
• Is the printer set to offline? Right-click the printer icon and
cancel the offline setting.
Problems Exclusive to Macintosh
• Is the printer registered on the Printer List?
Q Cannot Print a Particular Image
Î
Image data may be corrupted.
Î Only JPEG images can be printed.
Î Images larger than 8,000 x 6,000 pixels cannot be printed.
Q Cannot Print the Date Imprint
Î
Printing from Memory Cards
• Set a date imprint option with the printer’s DATE button.
• If you are using DPOF settings, the date imprint settings are
configured on the camera.
Î Printing from Cameras or Mobile Telephones
• Date imprint settings are configured on those devices not the
printer.
Q Cannot Print Cleanly
Î
Is the ink sheet or paper dirty?
Î Is dirt lodged within the printer? Use the supplied cleaner to remove
the dirt.
Î Has condensation formed within the printer? Leave it to dry at room
temperature for some time.
Î Is it placed near a device with a strong electromagnetic or magnetic
field? Set it at least one meter (3 ft.) apart.