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If you think there is a problem with the camera, first check the following. If
the items below do not solve your problem, contact a Canon Customer
Support Help Desk as listed on the included customer support list.
Power
TV output
Shooting
You pressed the power button, but nothing happened.
• Confirm that the batteries are properly inserted (p. 14).
• Confirm that the memory card slot/battery cover is securely closed (p. 15).
• Confirm that the batteries are charged (p. 16).
• Clean the terminals with a cotton swab and re-insert the batteries several times.
Batteries are consumed quickly.
• Confirm that you are using the correct battery type (p. 16).
• In low temperatures, battery performance may be weak. Warm the batteries, such as
by placing them in your pocket.
• If the battery terminals have become dirty, battery performance may be weak. Clean
the terminals with a cotton swab and re-insert the batteries several times.
Lens will not retract.
• Do not open the memory card slot/battery cover while the power is on. After closing
the cover, turn the power on then back off (p. 14).
Image is distorted or not showing on TV.
• Set the video setting, NTSC or PAL, for your TV (p. 100).
Screen does not display.
• Press the ⁄ button to turn on the screen (p. 45).
Screen does not display properly while shooting.
• The display automatically brightens when shooting in dark conditions. Noise may
appear and the movement of the subject on the screen may appear somewhat
jagged. This has no effect on the recorded image (p. 45).
The following situations will not record on still images but will record on movies.
• When the camera is subjected to powerful light sources, the display may darken.
• Under fluorescent lighting, the screen may flicker.
• When shooting bright light sources, a bar of light (purplish red) may appear on the
screen.
You Think There is a Problem
(EC255) CDP-E065_Guide_E.book Page 128 Friday, July 4, 2008 10:35 AM
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