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Troubleshooting
You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer
support center.
Printer and Power Source
Printing Problems
Power will not turn on
• Has the plug come out of the power outlet? (p. 22)
• Is the connector of the compact power adapter securely connected to the printer's
DC IN terminal? (p. 22)
• Did you try pressing for a long time? (p. 26)
Battery Pack
• Is the battery sufficiently charged? (p. 74)
• When installing it, did you press on the battery until it clicked into place? (p. 73)
Cannot Print
• Is the printer power turned on? (p. 26)
• Is the printer connected to more than one device?
Do not simultaneously connect to a camera, memory card or computer.
• Is the cartridge loaded correctly? (p. 17)
• Is the ink sheet slack? (p. 17)
• Has the printer overheated?
The printer will temporarily stop when it exceeds a certain temperature. This is not a
malfunction. Wait until the temperature drops and the printer resumes. A message will
appear on the computer display if you are connected to a computer when this happens,
but you should wait until printing resumes without cancelling the print.
Printing from Memory Cards
• Is the memory card inserted all the way into the slot with the label facing upward?
(p. 25, 26)
• Do the images conform to the Design rule for Camera File system? (p. 24)
• Some memory cards require a specific adapter. Have you inserted the memory
card directly into the card slot without first inserting the card into the adapter? (p.
25)
Printing from Cameras
• Is the printer connected to the camera correctly? (p. 53)
• Does the firmware of the Canon-brand camera support the printer?