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Troubleshooting
Paper Problems
Colors on the Computer Display and the Print Are Different
• Color generation methods are different for computer displays and printers.
Moreover, the variance may be attributable to the environment in which the display
is viewed (color and strength of the light), or to the display's color adjustment
settings.
After using the computer to cancel a print in progress, an image that had
already been printed was printed again when resumed printing.
• Are you using a Macintosh computer?
When you restart printing on a Macintosh after canceling, an already printed image may
print again when printing resumes.
Frequent Paper Jams
• Has too much paper been left in the print receptacle?
Do not leave more than 50 sheets in the print receptacle.
• Has the ejected paper fallen over?
Paper jams occur if ejected paper falls over (lean forward). Remove the jammed paper.
Cannot Print the Specified No. of Prints.
• Is the printer's power being turned on and off repeatedly?
The printer initialization consumes ink. There may not be enough ink left for the allotted
sheets in the set.
• Is the ink sheet being pulled?
Do not forcefully pull out the ink sheet.
Print is not Ejected.
• Has paper jammed inside the printer?
Remove the jammed paper.
• Is the print receptacle cover open?
If the print receptacle cover does not open automatically and paper gets jammed, press
the print receptacle button on the left side of the operation panel to open the print
receptacle cover and remove the jammed paper.