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Troubleshooting
Ink Error
• Remove the cartridge from the printer, take up the slack in the ink sheet, and then
reload the cartridge. If the cartridge is stuck in the printer, contact a Canon
Customer Support center for assistance.
Recharge the printer battery
• Change it with a fully charged battery pack or recharge the battery pack. You can
also use the printer's compact power adapter.
Cannot print! / Could not print XX images
• The following images cannot be printed.
- An image with a data size that is too big. Images larger than 8000 x 8000 pixels cannot
be printed
- An image that is corrupted
- An image other than JPEG
• When you want to print an image with the printer connected to the camera, check if
the size of the image matches the recording pixels of the image in the camera. If
the size is not appropriate, resize the image and convert it as necessary to a JPEG
image that the camera can display.
• Limit the size of image files to less than 8000 x 8000 pixels.
No Image.
• Check whether there are images recorded on the memory card.
• Check whether readable image data are recorded on the memory card.
• The image file name (folder name) sometimes cannot be recognized if it contains
double-byte characters (Japanese, Chinese or Korean). Change double-byte
characters to single-byte alphanumeric characters.
• Print data that has been edited or processed on a personal computer from the
personal computer.
Hardware Error
• Check if there are other problems than cartridge problems.
• Turn the printer and camera power off, then turn on again. If the error message
does not clear, contact a Canon Customer Support center for assistance.
Cartridge cover is open
• Close the cartridge cover. If the error message does not clear, turn the power off
and on again.