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If you have a problem with your camcorder, refer to this section. Sometimes what you
think is a malfunction of the camcorder may have the simplest of solutions - please
read the “CHECK THIS FIRST” box before going on to the more detailed problems
and solutions. Consult your dealer or a Canon Service Center if the problem persists.
CHECK THIS FIRST
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack ( 17).
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack
- The battery pack’s temperature has either fallen below 0 °C or risen above 40 °C. If the battery pack is too
cold, warm it up. If the battery pack is too hot, let it cool down until its temperature is below 40 °C.
- Charge the battery pack in temperatures between 0 °C and 40 °C.
- The battery pack is damaged. Use a different battery pack.
- The camcorder cannot communicate with the battery pack attached. Such battery packs cannot be charged
using this camcorder.
A noise can be heard from the compact power adapter.
- A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a
malfunction.
After using the camcorder for a long time, it becomes hot.
- The camcorder may become hot after using it continuously for long periods of time; this is not a malfunction.
If it becomes hot very quickly or it becomes too hot to touch, it may indicate a problem with the camcorder.
Consult a Canon Service Center.
Troubleshooting
Power supply
Is the battery charged? Is the compact power adapter correctly connected to the
camcorder? ( 17)
Recording
Did you turn the camcorder on and set it to recording mode? ( 23)
If you are recording to a memory card, is one correctly inserted into the camcorder?
( 28)
Playback
Did you turn the camcorder on and set it to playback mode? ( 23)
If you are playing back recordings from a memory card, is one correctly inserted into the
camcorder? ( 28) Does it contain any recordings?
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