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Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section (page 61) first, as it contains some of the most
common problems that users encounter. The section lists a number of possible quick-and-
easy solutions, which might solve the problem, allowing you to continue enjoying your
new Concord 3-Megapixel 3x Optical Zoom Digital Camera
Website Customer Support/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer
support website at www.concord-camera.com to view the Frequently Asked Questions
(FAQ) by clicking the appropriate camera model picture in the “Camera Support” Section.
Most of the latest support issues are posted and answered in the FAQ section. If the
problem you are encountering is not listed either in the troubleshooting section of this
User’s Guide or the FAQ section on our website, you can also E-mail us by clicking the E-
mail address link to the customer support center in the ”Camera Support” Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that
are not listed either in the troubleshooting section of this User’s Guide or the FAQ section
on our website, feel free to speak to or email a customer service representative. Before
emailing or calling us, please have the following information ready:
For Camera Support please contact:
GETTING HELP
Camera Information:
Name of camera model
Camera Serial Number
Computer Information:
Operating System
Processor Speed (MHz)
Computer Make and Model
Amount of memory
Exact Error message received
Part Number
Toll Free in the US and Canada:
• (866) 522-6372
Web: www.concord-camera.com
Toll Free in Europe:
UK: 0800-1696482
Spain: 900-973195
Germany: 0800-1800563
Italy: 800-781883
France: 0800-917599
Toll in Europe:
• +31-53-4829779