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Contacting Customer Support
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Chapter 6
Contacting Customer Support
Overview of the Customer Support
If your EPSON product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance. If customer support for your area is not listed below,
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if
you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click
About
,
Version Info
, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you
normally use with your product
Note:
For more information on Contacting Customer Support, see the Online
Reference Guide included in the software CD-ROM.
Note for users in the Middle East, Scandinavia, and South Africa:
Some of these services may be available in English only.