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Troubleshooting
The troubleshooting tips found in this section relate mainly to problems that can be seen in
transferred SubliJet images. If you are having problems related to the performance of your printer,
please refer to the Problem Solving section found in the EPSON Stylus Photo R800 &/or R1800
Printer User’s Guide.
The colors in my transferred image are incorrect
The image may need color adjustment. Use PowerDriver color matching software. For more
information on how to use this software, please see the section entitled PowerDriver
Supra
1800 XG
8
User’s Guide.
Ensure you used the right printer driver and driver settings. Please see the section entitled
PowerDriver
Supra
1800 XG
8
User’s Guide.
Ensure you pressed the item with the proper time, temperature, and pressure. For
guidelines see the section entitled Heat Transfer Instructions.
Verify all colors print correctly. Run the Nozzle Check utility and clean the print heads as
required.
My printout is really light on paper
SubliJet IQ ink naturally looks muted before the heat transferring of the image. After
transferring is complete, SubliJet’s unique inks will produce a brilliant and durable final product.
My printout gets cut off on the bottom or side
Verify the printer driver is setup for the correct paper size. Your printer driver setting needs
to match the paper size that is loaded in your printer.
Ensure the right paper guide is in the proper position. When setting up the printer, slide the
right paper guide to the left until it clicks into position.
My image looks good but it washes out
Ensure you pressed the garment with the proper time, temperature, and pressure. If so, try
pressing longer to ensure that the dyes are penetrating the fibers sufficiently. For guidelines,
see the section entitled Heat Transfer Instructions.
Ensure you used a recommended paper. See the section entitled Selecting Paper.
Ensure your substrate is designed to accept sublimation transfers. Garments made from
natural fibers, such as cotton, are not compatible with the sublimation process.